Important update: Enhancing AIS Online security

AIS Online has moved to a new Transport for NSW safe link.

Please click here to access AIS Online. Please note you must have successfully registered for multi-factor authentication (MFA) to access this new link.

Background:
Since May 2023, Transport for NSW has been introducing MFA for the Authorised Inspection Scheme (AIS). You will have received notifications on AIS Online and received emails from the Transport Cyber Security team with steps to register for MFA, as well as follow up phone calls to offer support.

Thank you if you have successfully registered for MFA.

If you are seeing this page, here's what you need to do:

If you have already registered for MFA
If you’ve registered for MFA via the email you received from SmartIDConnect@transport.nsw.gov.au, you must now access AIS Online via the new Transport for NSW safe link - access AIS Online here. Make sure you save this link as a favourite or bookmark for direct access in the future. When you click the link, please note:

• You may be asked to enter an email. Please use the email that has been registered for this account as only this email has authority to access the Transport Cloud.
• You may be required to enter a code from your authenticator app, or from an SMS to your mobile phone.
• Enter this code into the prompt on your computer screen and follow the instructions. You should be taken directly to AIS Online.
• Need assistance? If you encounter any difficulties or have questions during this process, please email AIS Support Team, AIS Support Team for further assistance or by Phone, 1300 791 186. for emergencies.

Access AIS Online here

If you have received the MFA onboarding emails but haven't acted
If you've received emails with instructions from SmartIDConnect@transport.nsw.gov.au and/or a call from the Transport Cyber Security team but haven't taken any action yet, you can complete this now to gain access AIS Online via the new link.

Please complete your onboarding now.

If you have not received onboarding emails or contact from Transport for NSW
If we haven't been able to reach you via email or phone, please complete the self-registration form. This form will generate the instructional email that will allow you to register for MFA and gain access to the new AIS Online link.

Please complete the self-registration form now.

For any questions or assistance, please contact AIS Support Team via email at AIS@transport.nsw.gov.au or by Phone, 1300 791 186.

Thank you for your assistance and understanding and as we work to improve the security and efficiency of our services.