|
Authorised insurers who provide Compulsory Third Party (CTP)
Insurance policies rely on the RTA for provision of services in the area of
identifying vehicle, requesting registration suspension/cancellation, and
generation of summary reports.
The Online CTP suspensions/cancellations system streamlines
this process for insurers and the RTA's Customer Administration Unit (Grafton)
by providing insurers the functionalities to enforce their own debt collection
relating to CTP short payment of premium, unpaid cheques, dishonoured credit
cards and fraudulent acts involving CTP premium.
Only authorised users can use this website. As an authorised
user, you will be provided with a unique user ID and password.
The following insurer user levels are available :-
Insurer Level 1 - A user from the insurance company
with rights to Identify Vehicles, Update CTP Details, Request Registration
Suspensions, Lift Suspensions and View/Print Transaction Reports.
Insurer Level 2 - A user from the insurance company
with the rights to Request Registration Cancellations and Reinstate
Registrations as well as all rights available to an Insurer Level 1 user.
Terms and Conditions
The first time that you log into the Online CTP suspensions/cancellations
system, it is important that you are aware of the conditions of use. The
conditions are available on the login page, or can be accessed by clicking on
the Conditions of use link at the bottom of any page of the system. You are
advised to read these conditions, as access to the Online CTP suspensions/cancellations
system is conditional on you reading and accepting them.
Privacy & Security
This can be accessed by clicking on the Privacy &
security link at the bottom of any page of the system. You are advised to read
this policy, as access to the Online CTP suspensions/cancellations system is
conditional on you reading and accepting its provisions.
Internet Browser Requirements
We recommend that it is best viewed using Microsoft Internet Explorer (Version 10 or higher) as well as modern versions of Mozilla Firefox and Google Chrome to view this site.
Display Resolution
This system has been designed to be best viewed using a PC
display resolution of 1024 x 768 pixels or more.
Mandatory Fields
Some fields in the system are mandatory and are indicated by
an asterisk next to the field name. Relevant information must be entered into
these mandatory fields, otherwise the system will not let you progress beyond
that page.
Error Messages
If any errors are detected, these will be displayed at the
top of the page and you will not be able to progress to the next page until you
have corrected all the errors listed.
Form navigation
You can progress from field to field in the screen forms by
using the Tab key or you can select each field by clicking on it.
Logging in
It is necessary to successfully login in to the Online CTP suspensions/cancellations
system before having access to the system. Users are required to identify
themselves by keying in their user ID, password and Registry ID. The Registry
ID defaults to 200 if left blank.
The following steps need to be undertaken to allow you to
login :-
1.
Navigate to the User Id field and enter your
User Id.
2.
Navigate to the Password field and enter your
password.
3.
Navigate to the Registry ID and enter, if
applicable. All non-RTA users do not need to enter a Registry ID.
4.
Click on the Accept Conditions & Login
button to log in.
If the user belongs to more than one organisation, they will be asked to select the
organisation they are representing before proceeding.
Timeout after 45 minutes
If you have logged in to the Online CTP suspensions/cancellations
system and have been inactive for 45 minutes, your login will be timed out and
you will need to login again.
Inactive login
If you have not logged in within the past 3 months, your
access will be automatically cancelled. To have your login reset, contact the
RTA Help Desk.
Automatic login expiry
For your security, each login account has an expiry date. A
warning message will appear prior to your login expiring. To have your login
account reset, contact the RTA Help Desk.
Automatic Password Expiry and Grace Login
Your password will be expired after 90 days. Once it is expired you will have 5 grace logins
where you will be taken to the Change Password page. If you used up all your grace logins without changing
your password, you will not be able to access the system. In that case you will have to either reset your
password by clicking on the [Forgot Password] link in the login page; or contact the RTA Help Desk for assistance.
Temporary Locked after 5 invalid login attempts
All invalid attempts at logging in are recorded. A user will be locked out of the system temporary
for 10 minutes after 5 consecutive invalid attempts. To get access to the system again, wait 10 minutes before
logging in again.
Permanently Locked after 10 invalid login attempts
A user will be locked out of the system permanently after 10 consecutive invalid attempts (including
the original 5 above). To access the Online CTP suspensions/cancellations system again, contact the RTA Help Desk.
Passwords
For security reasons, your password should not, under any
circumstances, be disclosed to anyone. Each user is accountable for every
action recorded against their user ID and password.
A password is like a PIN (Personal Identification Number).
You must change your password immediately if you think someone else knows it.
When an account is created for you, you will receive an email with a link for you to complete
the registration process. This includes setting up your password and providing an answer to one of the secret
questions. This is to ensure that the password remains secure and known only to the user.
You must choose a new password of at least 8 characters and must include at least one character from 3 of the following 4 categories:
- Lowercase characters including a to z
- Uppercase characters including A to Z
- Numbers including 0 to 9
- Special characters including ! @ ’ # $ % ^ & * - _ "
Passwords are restricted so
that common words, for example: car models, names of the month, and the user's
name prefixed by a single letter or digit, for example: 1john, bcarole, cannot
be used. The new password cannot be the same as any of the previous five passwords.
Passwords expire every 90 days. The website will provide you with
5 grace logins on the expiry date. At the last grace login the system will require you to change your password before
you can access any other functions of the system.
You may change your password or secret question and answer at any time using the Maintain
Account functionality after log in.
If you have forgotten your password please use the [Forgot Password] link to self-retrieve your password or; you can contact the RTA
Help Desk.
To logout
You can logout of the Online CTP suspensions/cancellations system
at any time by clicking on Logout on the left-hand side of the screen.
|
Close window
