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Logon

 
To logon to the system you must:
  1. Enter your User ID .
  2. Enter your password .
When an account is created for you, you will receive an email with a link for you to complete the registration process. This includes setting up your password and providing an answer to one of the secret questions. This is to ensure that the password remains secure and known only to the user.

Notes

  1. For security reasons, your password should not under any circumstances be disclosed to anyone. Each user is accountable for every access recorded against his/her user ID and password.
  2. If you have forgotten your password please use the Forgot Password link or call the RMS Contact Centre to reset your password.
  3. If you have logged in to the VSCCS application and the screens have been inactive for 100 minutes, your login will be timed out and you will need to login again

Other Logon features

  1. Passwords
    A password is like a PIN. For security reasons, your password should never be disclosed to anyone under any circumstances.
    You will use the link from the email to set up your password before you can login to the application for the first time. You must choose a new password of at least 8 characters. The password chosen must include at least one character from 3 of the following 4 categories:
    • Lowercase characters including a to z
    • Uppercase characters including A to Z
    • Numbers including 0 to 9
    • Special characters including ! @ # $ % ^ & * -_ "

    Passwords are restricted so that common words, for example, car models, names of the month, and the users name prefixed by a single letter or digit, for example, 1john, bcarole, cannot be used.
    You cannot re-use the last 5 passwords that have been used previously.
    You must confirm your password by re-entering it into the form.
  2. Automatic Password Expiry and Grace Login
    Your password will be expired after 90 days. Once it is expired you will have 5 grace logins where you will be taken to the Change Password page. If you used up all your grace logins without changing your password, you will not be able to access the system. In that case you will have to either reset your password by clicking on the [Forgot Password] link in the login page; or contact the null on null for assistance.
  3. Automatic login expiry
    Each login access has an expiry date. To have the login expiry reset, contact the RMS Contact Centre on 1300 791 186.
  4. Inactive login expiry
    If the user has not logged in within the past 30 days, the login access will be automatically expired. To have the login expiry reset, contact the RMS Contact Centre on 1300 791 186.
  5. Temporary Locked after 5 invalid attempts
    All invalid attempts at logging in are recorded. A user will be locked out of the system temporary for 10 minutes after 5 consecutive invalid attempts. To get access to the system again, wait 10 minutes before login again.
  6. Permanently Locked after 10 invalid attempts
    A user will be locked out of the system permanently after 10 consecutive invalid attempts (including the original 5 above). To get access to the system again, contact the RMS Contact Centre on 1300 791 186.
  7. Forgotten your Password
    Forgotten your password? You can either click the [Forgot Password] link from the VSCCS Login Page or contact the RMS Contact Centre on 1300 791 186.
  8. Forgotten your User ID
    Forgotten your User ID? You can either click the [Forgot User ID] link from the VSCCS Login Page or contact the RMS Contact Centre on 1300 791 186.
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